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129 total results found

Organizer

Guides for event creators on the LinkUp platform.

Attendees

Help articles for ticket buyers and event-goers

LinkUp Knowledge Base

Attendee Help

Organizer Help

Scanner & Door Operations

Payments, Reservations & Refunds

Admin & Curator Internal

Operations & Implementation

Authoring Standards

KB Article Template

Authoring Standards

Purpose Use this template for every LinkUp knowledge base page. It keeps the public help simple while giving us a small implementation check under the same article. Page template Section What to write Title Use a short task-based title, such as Buy a tick...

Status Legend

Authoring Standards

Purpose Use this legend to label every LinkUp feature the same way. The label should describe the current truth, not the future plan. Status labels Status Meaning When to use it Implemented The feature exists and matches the intended workflow. Use after t...

Prompt Rules

Authoring Standards

Purpose Use these rules when asking Codex or Claude to draft a LinkUp KB article. The goal is simple public help plus clear implementation truth. Required prompt inputs Input What it means Example Audience Who the page is written for. attendee, organizer,...

Create a LinkUp account

Attendee Help

Open **Create account** from the LinkUp website. Enter your name, email, phone, country, and password. Your password must be 8 to 20 characters and include at least one lowercase letter, one uppercase letter, one number, and one of these special characters: `@...

Buy a ticket

Attendee Help

Public help Buy a ticket from an event page when tickets are available. Open the event, review details, select ticket quantity, open checkout, enter attendee details, review ticket price, taxes, LinkUp Ticket Services fee, and estimated total, choose an availa...

Create your first event

Organizer Help

Sign in to the Organizer Panel. Go to **Events** and choose **Create**. Complete the event details, schedule, location, and ticket setup. Save the event. Public visibility depends on the event status and required LinkUp approval gates. Internal note: Wizard ov...

Confirm an offline reservation

Payments, Reservations & Refunds

Open the Organizer Panel. Go to orders/reservations. Find the pending offline cash or bank-transfer reservation. Confirm the reservation after payment is received. Do not confirm offline reservations before the organizer has verified payment. Verification evid...

Scan tickets at the door

Scanner & Door Operations

Scanner users should scan the signed QR code from a completed ticket. The scanner API validates the signed payload and ticket/event relationship. Tested outcomes: Valid ticket scan succeeds once. Duplicate scan is rejected or flagged distinctly. Wrong-event sc...