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Payment succeeds but ticket does not appear
Public help If you paid but cannot see your ticket, first check whether the full order is complete. Make sure you are signed in with the same email address used at checkout. Open your account or ticket screen and refresh. Check whether the order used two-step ...
Failed payments and pending payments
If a payment provider cannot start or a return from the provider is invalid, LinkUp shows a checkout message and restores the cart where possible. A pending or failed payment does not create a valid ticket. For two-step paid checkout: A LinkUp fee payment alon...
Refund policy overview
Public help Summarize how refunds should be requested, reviewed, processed, and tracked. Public guidanceThis page should stay plain-language and avoid promising live payment behavior until the provider flow is verified in test mode.Internal noteUse Stripe, pay...
How long refunds take
Public help Explain refund timing expectations without promising bank processing times. Public guidanceThis page should stay plain-language and avoid promising live payment behavior until the provider flow is verified in test mode.Internal noteUse Stripe, payo...
What happens if an event is cancelled
Public help Explain the payment and ticket impact of cancelled events. Public guidanceThis page should stay plain-language and avoid promising live payment behavior until the provider flow is verified in test mode.Internal noteUse Stripe, payout, checkout fee,...
Currency handling
Public help Explain how LinkUp displays currency and why XCD or other currencies may appear. Public guidanceThis page should stay plain-language and avoid promising live payment behavior until the provider flow is verified in test mode.Internal noteUse Stripe,...
Sign in to the Scanner App
Public help Help scanner staff access the app before the event starts. Door procedureKeep the door process calm. Validate the ticket, compare the event, and escalate uncertain results instead of guessing.Implementation noteScanner behavior must be tested again...
Select the correct event before scanning
Public help Prevent door staff from scanning against the wrong event. Door procedureKeep the door process calm. Validate the ticket, compare the event, and escalate uncertain results instead of guessing.Implementation noteScanner behavior must be tested agains...
Understand scan results
Use scan result messages to decide whether to admit an attendee: Valid: ticket belongs to the event and has not been used. Duplicate: ticket was already scanned. Wrong event: ticket is valid for another event, not this one. Invalid: QR code or signed payload i...
Handle duplicate scan warnings
Public help Give staff a safe process for duplicate QR code warnings. Door procedureKeep the door process calm. Validate the ticket, compare the event, and escalate uncertain results instead of guessing.Implementation noteScanner behavior must be tested agains...
Use offline scanning safely
Public help Document what staff should do when venue connectivity is poor. Door procedureKeep the door process calm. Validate the ticket, compare the event, and escalate uncertain results instead of guessing.Implementation noteScanner behavior must be tested a...
Escalate door issues
Public help Explain when scanner staff should call an organizer or LinkUp support. Door procedureKeep the door process calm. Validate the ticket, compare the event, and escalate uncertain results instead of guessing.Implementation noteScanner behavior must be ...
Admin dashboard overview
Admin login is available at `/dashboard/login`. If a non-admin organizer session is active, the website signs that user out and renders the admin login rather than showing a public `403`. Verified admin resource areas include users, app users, events, orders, ...
Manage users and roles
Public help Document how admins review users, block accounts, and manage roles safely. Internal guidanceUse this page as an internal operating guide. Do not expose admin-only procedures to public users.Implementation noteConfirm the related Filament resource, ...
Review organizer verifications
Public help Document how internal staff approve, reject, or request more organizer verification information. Internal guidanceUse this page as an internal operating guide. Do not expose admin-only procedures to public users.Implementation noteConfirm the relat...
Approve or reject events
Public help Document event approval workflow and what to check before publishing. Internal guidanceUse this page as an internal operating guide. Do not expose admin-only procedures to public users.Implementation noteConfirm the related Filament resource, stand...
Manage categories and festivals
Public help Document how categories and festivals support event discovery. Internal guidanceUse this page as an internal operating guide. Do not expose admin-only procedures to public users.Implementation noteConfirm the related Filament resource, standalone p...
Manage orders and transactions
Admin/internal review should include orders, organizer payment attempts, LinkUp fee payments, and fee credits. For two-step checkout, pay special attention to: LinkUp fee paid but organizer payment unpaid. Available fee-credit states. Failed or invalid provide...