Scanner & Door Operations
Scan tickets at the door
Scanner users should scan the signed QR code from a completed ticket. The scanner API validates t...
Sign in to the Scanner App
Public help Help scanner staff access the app before the event starts. Door procedureKeep the doo...
Select the correct event before scanning
Public help Prevent door staff from scanning against the wrong event. Door procedureKeep the door...
Understand scan results
Use scan result messages to decide whether to admit an attendee: Valid: ticket belongs to the eve...
Handle duplicate scan warnings
Public help Give staff a safe process for duplicate QR code warnings. Door procedureKeep the door...
Use offline scanning safely
Public help Document what staff should do when venue connectivity is poor. Door procedureKeep the...
Escalate door issues
Public help Explain when scanner staff should call an organizer or LinkUp support. Door procedure...