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Follow organizers
Sign in as an attendee. Open an organizer storefront or one of the organizer's event detail pages. Select **Follow**. The button changes to the followed state. You can return to your account to review followed organizers where available. Verification evidence:...
Save or show interest in an event
Sign in and open an event detail page. Use the event's RSVP/interest action. The action updates to show your selected state. RSVP/interest is separate from buying a ticket. You still need to complete checkout for ticketed entry. Going count may include attende...
Understand curated events from LinkUp Discover
Public help Some events may appear because LinkUp discovered public event information and curated it for the local market. Look for signs that the event is curated, external, or not yet claimed. [VERIFY: confirm public labels]Check whether tickets are sold on ...
Confirm event details before attending
Public help Always confirm event details before leaving for the venue. Open your ticket or the event page.Check the event name, date, time, venue, age limit, and ticket type.Check whether the event has been cancelled, postponed, or moved.Contact the organizer ...
Find your QR code
Sign in and open **Account**. Open your tickets or completed order. Completed ticket orders show ticket links and QR code access. The QR code is only valid for completed tickets. Expired, pending, fee-only, or organizer-payment-incomplete orders should not be ...
Download or save your ticket
Sign in and open **Account**. Open the completed ticket order. Use the ticket page or download link to view/save the ticket PDF. Signed QR codes are included in the website ticket, single-ticket view, PDF, and email fallback paths. Do not rely on wallet suppor...
Understand a pending reservation
Public help A pending reservation means your ticket is held while payment or organizer confirmation is still incomplete. Open your order or ticket list.Look for the reservation status.Read the payment instructions and deadline.Pay by the approved method before...
Pay by cash or bank transfer
Open checkout for an event that allows offline reservations. Choose cash or bank transfer if the organizer has enabled that method. Review the payable amount before confirming. The amount due offline may include the ticket price plus organizer taxes or require...
Understand reservation hold times
Online checkout gives you a limited time to finish payment after tickets are held. Offline cash or bank-transfer reservations can use an event-specific hold window. Event-specific offline holds are limited by the platform maximum. The checkout page shows the h...
What happens if a reservation expires
When a checkout or reservation hold expires, LinkUp releases the held ticket inventory. The checkout page shows an expired-hold notice. Start a new checkout if tickets are still available. If you paid only the LinkUp Ticket Services fee but did not complete th...
What to bring to the door
Public help Arrive prepared so door staff can check you in quickly. Bring the phone or email account that can show your ticket QR code.Bring a valid ID if the event has age or identity checks.Bring proof of payment if your reservation was confirmed offline.Arr...
What happens if your QR code was already scanned
Public help A duplicate scan warning means the ticket may already have been used. Stay at the entry point and speak with door staff.Show your order details and ID if requested.Do not buy a replacement ticket until the organizer or LinkUp confirms what happened...
Get help at entry
Public help Ask for help at the venue if your ticket cannot be scanned or found. Move out of the entry line if staff asks you to.Show your order confirmation, ticket email, or account screen.Confirm the event and ticket type.Ask door staff to contact the organ...
Understand refunds and event changes
Public help Refunds depend on the event policy, payment method, and reason for the change. Check the event refund policy before buying.If the event is cancelled, wait for organizer or LinkUp instructions.If event details change, check whether the new details s...
Export or delete your account data
Self-service account export and deletion controls are not fully live on the website yet. The account page may show privacy controls as disabled or coming soon. Until self-service export/delete is enabled, contact LinkUp support for help with privacy or account...
Report suspicious activity
Public help Report anything that looks like fraud, account misuse, or a fake event. Do not share passwords, OTP codes, or payment details.Take a screenshot if it is safe to do so.Contact LinkUp support with the event, organizer, order, or account details.Chang...
Accepted payment methods
Available payment methods depend on the event and organizer settings. LinkUp Ticket Services fee can hand off to the configured fee provider. Organizer payment can hand off to PayPal when configured. PayPal organizer sandbox capture has been verified end to en...
Understand LinkUp service fees
LinkUp Ticket Services fees are separate from organizer ticket money in paid two-step checkout. Some free tickets may still include a LinkUp Ticket Services fee. The ticket price is $0.00, but the service fee covers ticket delivery, QR verification, checkout s...