Payments, Reservations & Refunds
Confirm an offline reservation
Open the Organizer Panel. Go to orders/reservations. Find the pending offline cash or bank-transf...
Accepted payment methods
Available payment methods depend on the event and organizer settings. LinkUp Ticket Services fee ...
Understand LinkUp service fees
LinkUp Ticket Services fees are separate from organizer ticket money in paid two-step checkout. S...
Payment succeeds but ticket does not appear
Public help If you paid but cannot see your ticket, first check whether the full order is complet...
Failed payments and pending payments
If a payment provider cannot start or a return from the provider is invalid, LinkUp shows a check...
Refund policy overview
Public help Summarize how refunds should be requested, reviewed, processed, and tracked. Public g...
How long refunds take
Public help Explain refund timing expectations without promising bank processing times. Public gu...
What happens if an event is cancelled
Public help Explain the payment and ticket impact of cancelled events. Public guidanceThis page s...
Currency handling
Public help Explain how LinkUp displays currency and why XCD or other currencies may appear. Publ...
Two-step checkout overview
Public help Two-step checkout separates the LinkUp service fee from the organizer ticket payment....
Checkout timer expired during payment
If the checkout timer expires during payment, LinkUp releases the ticket hold. The expired checko...
Fee paid, organizer payment incomplete
An order is incomplete until both the LinkUp Ticket Services fee and organizer payment succeed. I...