Attendee Help
Create a LinkUp account
Open **Create account** from the LinkUp website. Enter your name, email, phone, country, and pass...
Buy a ticket
Public help Buy a ticket from an event page when tickets are available. Open the event, review de...
Sign in and reset your password
Open **Sign in**. Use **Forgot password** if you need a reset link. Choose a new password that fo...
Update your email or phone number
Sign in and open **Account**. Use the profile/contact sections to update your email or phone deta...
Manage notifications
Public help Control how LinkUp contacts you about tickets, reservations, reminders, event updates...
Browse events by country, category, or date
Open **Events**. Use search to find events by name or keyword. Use category, country, date, durat...
Follow organizers
Sign in as an attendee. Open an organizer storefront or one of the organizer's event detail pages...
Save or show interest in an event
Sign in and open an event detail page. Use the event's RSVP/interest action. The action updates t...
Understand curated events from LinkUp Discover
Public help Some events may appear because LinkUp discovered public event information and curated...
Confirm event details before attending
Public help Always confirm event details before leaving for the venue. Open your ticket or the ev...
Find your QR code
Sign in and open **Account**. Open your tickets or completed order. Completed ticket orders show ...
Download or save your ticket
Sign in and open **Account**. Open the completed ticket order. Use the ticket page or download li...
Understand a pending reservation
Public help A pending reservation means your ticket is held while payment or organizer confirmati...
Pay by cash or bank transfer
Open checkout for an event that allows offline reservations. Choose cash or bank transfer if the ...
Understand reservation hold times
Online checkout gives you a limited time to finish payment after tickets are held. Offline cash o...
What happens if a reservation expires
When a checkout or reservation hold expires, LinkUp releases the held ticket inventory. The check...
What to bring to the door
Public help Arrive prepared so door staff can check you in quickly. Bring the phone or email acco...
What happens if your QR code was already scanned
Public help A duplicate scan warning means the ticket may already have been used. Stay at the ent...
Get help at entry
Public help Ask for help at the venue if your ticket cannot be scanned or found. Move out of the ...
Understand refunds and event changes
Public help Refunds depend on the event policy, payment method, and reason for the change. Check ...
Export or delete your account data
Self-service account export and deletion controls are not fully live on the website yet. The acco...
Report suspicious activity
Public help Report anything that looks like fraud, account misuse, or a fake event. Do not share ...
Sign in or create an account with Google
Public help Use Google sign-in when you want to create or access your LinkUp account with your Go...
Verify your email after creating an account
Public help If you create a LinkUp account with an email address and password, LinkUp may send a ...
Password rules for creating an account
Public help Your LinkUp password must be 8 to 20 characters and include at least one lowercase le...
Pay the LinkUp fee and organizer payment
Select your tickets and review checkout totals. For paid online checkout, LinkUp may split paymen...
If you paid the LinkUp fee but do not have a ticket
Paying the LinkUp Ticket Services fee alone does not create a valid ticket. You must also complet...
Use a promo code at checkout
Enter the promo code before completing payment. Apply the promo and review the updated checkout t...
Pay the organizer by PayPal
Public help Some paid events use PayPal for the organizer ticket payment. Complete the LinkUp Tic...