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Pay by cash or bank transfer
Open checkout for an event that allows offline reservations. Choose cash or bank transfer if the ...
Understand reservation hold times
Online checkout gives you a limited time to finish payment after tickets are held. Offline cash o...
What happens if a reservation expires
When a checkout or reservation hold expires, LinkUp releases the held ticket inventory. The check...
Export or delete your account data
Self-service account export and deletion controls are not fully live on the website yet. The acco...
Accepted payment methods
Available payment methods depend on the event and organizer settings. LinkUp Ticket Services fee ...
Understand LinkUp service fees
LinkUp Ticket Services fees are separate from organizer ticket money in paid two-step checkout. S...
Failed payments and pending payments
If a payment provider cannot start or a return from the provider is invalid, LinkUp shows a check...
Understand scan results
Use scan result messages to decide whether to admit an attendee: Valid: ticket belongs to the eve...
Admin dashboard overview
Admin login is available at `/dashboard/login`. If a non-admin organizer session is active, the w...
Manage orders and transactions
Admin/internal review should include orders, organizer payment attempts, LinkUp fee payments, and...
Review payout requests
Review payout requests against the organizer's paid unpaid revenue balance. Payout creation rejec...
Review scanner conflicts
Scanner conflict review should include ticket scan audit rows, duplicate scan outcomes, wrong-eve...
Manage platform settings
Payment provider configuration may come from both database-backed settings and Laravel configurat...
Pay the LinkUp fee and organizer payment
Select your tickets and review checkout totals. For paid online checkout, LinkUp may split paymen...
If you paid the LinkUp fee but do not have a ticket
Paying the LinkUp Ticket Services fee alone does not create a valid ticket. You must also complet...
Use a promo code at checkout
Enter the promo code before completing payment. Apply the promo and review the updated checkout t...
Checkout timer expired during payment
If the checkout timer expires during payment, LinkUp releases the ticket hold. The expired checko...
Fee paid, organizer payment incomplete
An order is incomplete until both the LinkUp Ticket Services fee and organizer payment succeed. I...
Set up PayPal for organizer ticket payments
PayPal can be used for organizer ticket payment when configured for the organizer/event. Use sand...
Buy a ticket
Public help Buy a ticket from an event page when tickets are available. Open the event, review de...