Recently Updated Pages
Payment succeeds but ticket does not appear
Public help If you paid but cannot see your ticket, first check whether the full order is complet...
Known issues and investigation backlog
Internal operations Use this page to track known technical investigations and avoid overclaiming ...
Sign in or create an account with Google
Public help Use Google sign-in when you want to create or access your LinkUp account with your Go...
Verify your email after creating an account
Public help If you create a LinkUp account with an email address and password, LinkUp may send a ...
Password rules for creating an account
Public help Your LinkUp password must be 8 to 20 characters and include at least one lowercase le...
Pay the organizer by PayPal
Public help Some paid events use PayPal for the organizer ticket payment. Complete the LinkUp Tic...
Two-step checkout overview
Public help Two-step checkout separates the LinkUp service fee from the organizer ticket payment....
Understand ticket allocation and activation fees
Organizer help Paid ticket inventory may require an allocation or activation step before tickets ...
Configure Polar and PayPal checkout providers
Internal operations LinkUp two-step checkout depends on the LinkUp fee provider and the organizer...
Troubleshoot two-step checkout
Internal operations Use this checklist when checkout does not complete after the LinkUp fee, orga...
Apply source attribution rules
Public help Source attribution protects trust by showing where curated event details came from an...
Understand Who is going
Public help Who is going should help organizers understand attendance or interest without confusi...
Avoid ticket fraud
Public help Protect ticket sales by using official LinkUp checkout, scanner accounts, QR validati...
Handle attendee disputes
Public help Disputes can involve payment, refunds, duplicate scans, event changes, or entry decis...
Keep your organizer account secure
Public help Organizer accounts can control events, orders, payouts, and attendee data, so they ne...
Pull events from sources
Public help Curators may pull public event information from approved sources for LinkUp Discover ...
Approve or reject discovered events
Public help Curators should approve only events with enough trustworthy public information and re...
Mark events last verified
Public help Last verified dates help curators know when event details were last checked against a...
Manage organizer roles and team access
Public help Use team access when more than one person helps manage events, orders, scanning, or p...
Write better event descriptions
Public help A good description helps attendees understand the vibe, venue, timing, entry rules, a...