Checkout timer expired during payment

Public help

If the checkout timer expires during payment, LinkUp releases the ticket hold. The expired checkout page shows an expired-hold notice and invites the attendee to start a fresh checkout if tickets remain available.

If the LinkUp fee was paid but organizer payment did not complete, the attendee still does not have a valid ticket. Support may need the order reference and payment timing to review the fee/payment state.

Verification evidence

Checkout Expiry, Expired Checkout Notice Display.

Website screenshot

Expired checkout notice after the website releases a previous ticket hold.

Last verified

Verified against the staging website on 2026-06-13. Mobile apps were not tested in this pass.