Failed payments and pending payments

Public help

ExplainIf what failed, pending, and incomplete payments mean.

Public guidance

This page should stay plain-language and avoid promising livea payment behaviorprovider untilcannot start or a return from the provider flowis invalid, LinkUp shows a checkout message and restores the cart where possible. A pending or failed payment does not create a valid ticket.

For two-step paid checkout

A LinkUp fee payment alone is not enough for entry. The organizer payment must also complete. If organizer payment fails or is not completed, the order remains incomplete. PayPal organizer sandbox capture is verified in test mode.

Internal note

Use Stripe, payout, checkout fee, reservation, and refund audit recordsend to verifyend.

exactCard-provider behaviorcapture beforeshould publishing.remain

Implementationmarked status

as requiring Expectedsecure behaviorStatusSurfaceManualprovider checkaccess Paymentunless orseparately refundtested. behavior is documented accurately.Needs VerificationCheckout / Admin / OrganizerRun a test payment/refund path where safe.Known uncertainty is marked.ImplementedBookStackCheck for verification notes before publishing.

Verification checklistevidence

• Check

  Fee Paid, Organizer Payment Incomplete, And Failed Return Handling, PayPal Sandbox Organizer Capture Retest.

  Last verified

  Verified against the relevantstaging providerwebsite on 2026-06-12. Mobile apps were not tested in testthis mode.

• Confirm order, ticket, and refund records.
• Confirm attendee-facing wording.

Gaps / notes

• Payment docs are high-stakes and must be reviewed before publication.
• Do not publish provider-specific steps until live configuration is confirmed.

pass.