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Understand reservation hold times

Public help

Reservation

holdOnline timescheckout protectgives ticketyou inventorya while giving attendeeslimited time to pay.finish
    payment after tickets are held. CheckOffline cash or bank-transfer reservations can use an event-specific hold window. Event-specific offline holds are limited by the reservationplatform deadlinemaximum. shown duringThe checkout orpage in your order. [VERIFY: confirm where deadline appears]Pay beforeshows the deadline.hold time that applies to the current event/reservation. If the deadlinetimer passes, expectexpires, the ticket hold to expire.Start a new checkout ifheld tickets arecan stillbe available.

    Expected LinkUp behavior

    LinkUp should expire unpaid reservations and release inventory back to the event.

    Implementation status

    Expected behaviorStatusSurfaceManual check Feature behavior should match this article.Needs VerificationPublic web / User App / BackendRun the article steps in a test account.Unconfirmed labels are marked with verification notes.ImplementedBookStackSearch this pagereleased for [VERIFY:.other attendees.

    Verification checklistevidence

    • Run

      Checkout Expiry, Offline Cash And Bank Transfer Browser Checkout Retest.

      Website screenshot

      Expired checkout notice after the stepswebsite withreleases a testprevious attendee.
    • Confirmticket exacthold. UI

      Last labels.

    • Checkverified any

      Verified related admin/order record ifagainst the featurestaging changeswebsite data.

    on

    Gaps2026-06-12. /Mobile notes

    apps
    • Thiswere isnot atested starterin articlethis and needs live UI review before public publishing.
    pass.