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KB Article Template

Authoring Standards

Purpose Use this template for every LinkUp knowledge base page. It keeps the public help simple while giving us a small implementation check under the same article. Page template Section What to write Title Use a short task-based title, such as Buy a tick...

Status Legend

Authoring Standards

Purpose Use this legend to label every LinkUp feature the same way. The label should describe the current truth, not the future plan. Status labels Status Meaning When to use it Implemented The feature exists and matches the intended workflow. Use after t...

Prompt Rules

Authoring Standards

Purpose Use these rules when asking Codex or Claude to draft a LinkUp KB article. The goal is simple public help plus clear implementation truth. Required prompt inputs Input What it means Example Audience Who the page is written for. attendee, organizer,...

Create a LinkUp account

Attendee Help

Open **Create account** from the LinkUp website. Enter your name, email, phone, country, and password. Your password must be 8 to 20 characters and include at least one lowercase letter, one uppercase letter, one number, and one of these special characters: `@...

Buy a ticket

Attendee Help

Public help Buy a ticket from an event page when tickets are available. Open the event, review details, select ticket quantity, open checkout, enter attendee details, review ticket price, taxes, LinkUp Ticket Services fee, and estimated total, choose an availa...

Create your first event

Organizer Help

Sign in to the Organizer Panel. Go to **Events** and choose **Create**. Complete the event details, schedule, location, and ticket setup. Save the event. Public visibility depends on the event status and required LinkUp approval gates. Internal note: Wizard ov...

Confirm an offline reservation

Payments, Reservations & Refunds

Open the Organizer Panel. Go to orders/reservations. Find the pending offline cash or bank-transfer reservation. Confirm the reservation after payment is received. Do not confirm offline reservations before the organizer has verified payment. Verification evid...

Scan tickets at the door

Scanner & Door Operations

Scanner users should scan the signed QR code from a completed ticket. The scanner API validates the signed payload and ticket/event relationship. Tested outcomes: Valid ticket scan succeeds once. Duplicate scan is rejected or flagged distinctly. Wrong-event sc...

LinkUp Source Map

Operations & Implementation

Purpose This page records the source material used to build the first local BookStack knowledge base. Use it when checking whether an article matches the actual LinkUp implementation. Primary source docs Source Use Notes LINKUP_PLATFORM_PLAN.md Platform-w...

Verify your organizer profile

Organizer Help

Email verification and organizer profile approval are separate. If email verification is required, sign-in shows a verification-link message. If email is verified but organizer profile approval is pending, the Organizer Panel shows an `Organizer profile verifi...

Set up your public organizer page

Organizer Help

Public help Your public organizer page helps attendees confirm who is hosting an event.Sign in to the Organizer Panel.Open your profile, organization, or settings page. [VERIFY: confirm exact menu label]Add your organizer name, logo, bio, email, phone number, ...

Create ticket tiers

Organizer Help

Open the Organizer Panel. Go to an event's ticket section or open **Tickets**. Create free or paid ticket tiers. Set ticket name, quantity, price, and availability rules as needed. Review inventory after saving. Verification evidence: `Organizer Ticket Tier Cr...

View ticket sales and reservations

Organizer Help

Open the Organizer Panel. Go to **Orders**. Review paid orders, pending offline reservations, expired reservations, and order amounts. Order rows are scoped to the organizer. Use reservation/order status to decide which attendee records need action. Verificati...

Add scanner users

Organizer Help

Open the Organizer Panel. Go to **Scanners**. Create the scanner user. Assign the scanner user to the correct event or events. Give the scanner user only the access needed for door operations. Internal note: Add exact click-path screenshots for event selection...

Publish, edit, pause, or cancel an event

Organizer Help

Public event visibility is controlled by event status and approval gates. Approved public events where the internal status is `event_status=pending` should be treated as **Published** in user-facing copy. If an event is not approved, show **Awaiting LinkUp app...

Add flyers and event images

Organizer Help

Public help Strong event images help attendees recognize your event and confirm they are on the right page.Open your event in the Organizer Panel.Find the image, flyer, or gallery section. [VERIFY: confirm exact label]Upload a clear event flyer or hero image.A...

Set up payments and payouts

Organizer Help

The Organizer Panel finance area includes: **Checkout Gateway** for manual/offline controls and checkout compatibility fields. **Payment Settings** for Stripe, PayPal, and LinkUp Ticket Allocation Billing sections. **Payouts** for payout requests and payout hi...

Enable offline reservations

Organizer Help

Open the Organizer Panel payment/checkout settings for the event. Enable cash and/or bank transfer if the event should accept offline reservations. Set the event-specific hold time. The website uses the event-specific hold time, limited by the global maximum. ...