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What to bring to the door
Public help Arrive prepared so door staff can check you in quickly. Bring the phone or email account that can show your ticket QR code.Bring a valid ID if the event has age or identity checks.Bring proof of payment if your reservation was confirmed offline.Arr...
What happens if your QR code was already scanned
Public help A duplicate scan warning means the ticket may already have been used. Stay at the entry point and speak with door staff.Show your order details and ID if requested.Do not buy a replacement ticket until the organizer or LinkUp confirms what happened...
Get help at entry
Public help Ask for help at the venue if your ticket cannot be scanned or found. Move out of the entry line if staff asks you to.Show your order confirmation, ticket email, or account screen.Confirm the event and ticket type.Ask door staff to contact the organ...
Understand refunds and event changes
Public help Refunds depend on the event policy, payment method, and reason for the change. Check the event refund policy before buying.If the event is cancelled, wait for organizer or LinkUp instructions.If event details change, check whether the new details s...
Export or delete your account data
Self-service account export and deletion controls are not fully live on the website yet. The account page may show privacy controls as disabled or coming soon. Until self-service export/delete is enabled, contact LinkUp support for help with privacy or account...
Report suspicious activity
Public help Report anything that looks like fraud, account misuse, or a fake event. Do not share passwords, OTP codes, or payment details.Take a screenshot if it is safe to do so.Contact LinkUp support with the event, organizer, order, or account details.Chang...
Accepted payment methods
Available payment methods depend on the event and organizer settings. LinkUp Ticket Services fee can hand off to the configured fee provider. Organizer payment can hand off to PayPal when configured. PayPal organizer sandbox capture has been verified end to en...
Understand LinkUp service fees
LinkUp Ticket Services fees are separate from organizer ticket money in paid two-step checkout. Some free tickets may still include a LinkUp Ticket Services fee. The ticket price is $0.00, but the service fee covers ticket delivery, QR verification, checkout s...
Payment succeeds but ticket does not appear
Public help If you paid but cannot see your ticket, first check whether the full order is complete. Make sure you are signed in with the same email address used at checkout. Open your account or ticket screen and refresh. Check whether the order used two-step ...
Failed payments and pending payments
If a payment provider cannot start or a return from the provider is invalid, LinkUp shows a checkout message and restores the cart where possible. A pending or failed payment does not create a valid ticket. For two-step paid checkout: A LinkUp fee payment alon...
Refund policy overview
Public help Summarize how refunds should be requested, reviewed, processed, and tracked. Public guidanceThis page should stay plain-language and avoid promising live payment behavior until the provider flow is verified in test mode.Internal noteUse Stripe, pay...
How long refunds take
Public help Explain refund timing expectations without promising bank processing times. Public guidanceThis page should stay plain-language and avoid promising live payment behavior until the provider flow is verified in test mode.Internal noteUse Stripe, payo...
What happens if an event is cancelled
Public help Explain the payment and ticket impact of cancelled events. Public guidanceThis page should stay plain-language and avoid promising live payment behavior until the provider flow is verified in test mode.Internal noteUse Stripe, payout, checkout fee,...
Currency handling
Public help Explain how LinkUp displays currency and why XCD or other currencies may appear. Public guidanceThis page should stay plain-language and avoid promising live payment behavior until the provider flow is verified in test mode.Internal noteUse Stripe,...
Sign in to the Scanner App
Public help Help scanner staff access the app before the event starts. Door procedureKeep the door process calm. Validate the ticket, compare the event, and escalate uncertain results instead of guessing.Implementation noteScanner behavior must be tested again...
Select the correct event before scanning
Public help Prevent door staff from scanning against the wrong event. Door procedureKeep the door process calm. Validate the ticket, compare the event, and escalate uncertain results instead of guessing.Implementation noteScanner behavior must be tested agains...
Understand scan results
Use scan result messages to decide whether to admit an attendee: Valid: ticket belongs to the event and has not been used. Duplicate: ticket was already scanned. Wrong event: ticket is valid for another event, not this one. Invalid: QR code or signed payload i...
Handle duplicate scan warnings
Public help Give staff a safe process for duplicate QR code warnings. Door procedureKeep the door process calm. Validate the ticket, compare the event, and escalate uncertain results instead of guessing.Implementation noteScanner behavior must be tested agains...