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Create promo codes
Open the Organizer Panel. Go to **Promos**. Create the promo code and choose its event/discount rules. Save the promo. Test the promo at checkout before announcing it. Promo application worked on staging after the two-step coupon fixes. Verification evidence: ...
Export attendee lists
Use the Organizer Panel order/export surface to export attendee or sales data. Exports are scoped to the organizer/event. Treat exported attendee data as private and share it only with people who need it for event operations. Verification evidence: `Organizer ...
Claim a curated event from LinkUp Discover
Public help LinkUp Discover may list public events before the organizer has created a full LinkUp event. Claiming lets the real organizer take control of the event page.Find the curated event on LinkUp.Select the claim option if it is available. [VERIFY: confi...
Handle event cancellations and refund expectations
Public help If an event is cancelled or materially changed, attendees need clear information about what happens next.Confirm the event status and reason for the change.Pause ticket sales before announcing the cancellation if needed.Prepare a clear message for ...
Sign in and reset your password
Open **Sign in**. Use **Forgot password** if you need a reset link. Choose a new password that follows the same rules as signup: 8 to 20 characters, at least one lowercase letter, uppercase letter, number, and one of `@ $ ! % * # ? &`. Weak reset passwords are...
Update your email or phone number
Sign in and open **Account**. Use the profile/contact sections to update your email or phone details. Email changes request a verification code before the new address is saved. Invalid verification codes are rejected. Phone updates are available from account c...
Manage notifications
Public help Control how LinkUp contacts you about tickets, reservations, reminders, event updates, and support. Open your account or notification settings. [VERIFY: confirm exact screen]Review email, push, and in-app notification options.Turn on the updates yo...
Browse events by country, category, or date
Open **Events**. Use search to find events by name or keyword. Use category, country, date, duration, and price filters to narrow the list. Duration filters are case-consistent on the website. Country filters use the event country saved by the organizer or Lin...
Follow organizers
Sign in as an attendee. Open an organizer storefront or one of the organizer's event detail pages. Select **Follow**. The button changes to the followed state. You can return to your account to review followed organizers where available. Verification evidence:...
Save or show interest in an event
Sign in and open an event detail page. Use the event's RSVP/interest action. The action updates to show your selected state. RSVP/interest is separate from buying a ticket. You still need to complete checkout for ticketed entry. Going count may include attende...
Understand curated events from LinkUp Discover
Public help Some events may appear because LinkUp discovered public event information and curated it for the local market. Look for signs that the event is curated, external, or not yet claimed. [VERIFY: confirm public labels]Check whether tickets are sold on ...
Confirm event details before attending
Public help Always confirm event details before leaving for the venue. Open your ticket or the event page.Check the event name, date, time, venue, age limit, and ticket type.Check whether the event has been cancelled, postponed, or moved.Contact the organizer ...
Find your QR code
Sign in and open **Account**. Open your tickets or completed order. Completed ticket orders show ticket links and QR code access. The QR code is only valid for completed tickets. Expired, pending, fee-only, or organizer-payment-incomplete orders should not be ...
Download or save your ticket
Sign in and open **Account**. Open the completed ticket order. Use the ticket page or download link to view/save the ticket PDF. Signed QR codes are included in the website ticket, single-ticket view, PDF, and email fallback paths. Do not rely on wallet suppor...
Understand a pending reservation
Public help A pending reservation means your ticket is held while payment or organizer confirmation is still incomplete. Open your order or ticket list.Look for the reservation status.Read the payment instructions and deadline.Pay by the approved method before...
Pay by cash or bank transfer
Open checkout for an event that allows offline reservations. Choose cash or bank transfer if the organizer has enabled that method. Review the payable amount before confirming. The amount due offline may include the ticket price plus organizer taxes or require...
Understand reservation hold times
Online checkout gives you a limited time to finish payment after tickets are held. Offline cash or bank-transfer reservations can use an event-specific hold window. Event-specific offline holds are limited by the platform maximum. The checkout page shows the h...
What happens if a reservation expires
When a checkout or reservation hold expires, LinkUp releases the held ticket inventory. The checkout page shows an expired-hold notice. Start a new checkout if tickets are still available. If you paid only the LinkUp Ticket Services fee but did not complete th...