# How long refunds take

## Public help

Explain refund timing expectations without promising bank processing times.

## Public guidance

This page should stay plain-language and avoid promising live payment behavior until the provider flow is verified in test mode.

## Internal note

Use Stripe, payout, checkout fee, reservation, and refund audit records to verify exact behavior before publishing.

## Implementation status

<table id="bkmrk-expected-behaviorsta"><tbody><tr><th>Expected behavior</th><th>Status</th><th>Surface</th><th>Manual check</th></tr><tr><td>Payment or refund behavior is documented accurately.</td><td>Needs Verification</td><td>Checkout / Admin / Organizer</td><td>Run a test payment/refund path where safe.</td></tr><tr><td>Known uncertainty is marked.</td><td>Implemented</td><td>BookStack</td><td>Check for verification notes before publishing.</td></tr></tbody></table>

## Verification checklist

- Check the relevant provider in test mode.
- Confirm order, ticket, and refund records.
- Confirm attendee-facing wording.

## Gaps / notes

- Payment docs are high-stakes and must be reviewed before publication.
- Do not publish provider-specific steps until live configuration is confirmed.