How long refunds take
Public help
Explain refund timing expectations without promising bank processing times.
Public guidance
This page should stay plain-language and avoid promising live payment behavior until the provider flow is verified in test mode.
Internal note
Use Stripe, payout, checkout fee, reservation, and refund audit records to verify exact behavior before publishing.
Implementation status
| Expected behavior | Status | Surface | Manual check |
|---|---|---|---|
| Payment or refund behavior is documented accurately. | Needs Verification | Checkout / Admin / Organizer | Run a test payment/refund path where safe. |
| Known uncertainty is marked. | Implemented | BookStack | Check for verification notes before publishing. |
Verification checklist
- Check the relevant provider in test mode.
- Confirm order, ticket, and refund records.
- Confirm attendee-facing wording.
Gaps / notes
- Payment docs are high-stakes and must be reviewed before publication.
- Do not publish provider-specific steps until live configuration is confirmed.