Handle event cancellations and refund expectations Public help If an event is cancelled or materially changed, attendees need clear information about what happens next. Confirm the event status and reason for the change. Pause ticket sales before announcing the cancellation if needed. Prepare a clear message for attendees. Review refund rules for the event and payment method. Coordinate with LinkUp support or admin for refund processing. [VERIFY: confirm organizer refund controls] Keep a record of decisions, messages, and refund requests. Expected LinkUp behavior LinkUp should prevent further sales for cancelled events, preserve order history, and support a clear refund process for affected attendees. Implementation status Expected behavior Status Surface Manual check Admin refund audit exists for Stripe. Implemented Admin / Backend Confirm Stripe refund audit tables and admin visibility. Organizer self-refund controls exist. Planned Organizer panel Do not publish as live unless controls are confirmed. Cancelled event stops future checkout. Needs Verification Public web / Checkout Cancel a test event and attempt checkout. Attendee communication workflow exists. Needs Verification Notifications / Admin Check notification templates and event messaging options. Verification checklist Cancel a test event. Confirm public checkout is blocked. Inspect affected orders. Attempt a test refund path in test mode only. Confirm attendee notification options. Gaps / notes Payments/refunds are a dedicated future deep-dive area. Organizer responsibilities need policy approval before public publishing.