# Handle attendee disputes

## Public help

Disputes can involve payment, refunds, duplicate scans, event changes, or entry decisions.

## What to do

1. Open the relevant LinkUp screen or admin tool.
2. Review the current event, organizer, order, or Discover record.
3. Follow the documented process only after confirming the live UI labels. `[VERIFY: confirm exact screen and action labels]`
4. Record any gap before publishing this page publicly.

## Expected LinkUp behavior

LinkUp should preserve records that help organizers and admins review disputes fairly.

## Implementation status

<table id="bkmrk-expected-behaviorsta"><tbody><tr><th>Expected behavior</th><th>Status</th><th>Surface</th><th>Manual check</th></tr><tr><td>The workflow exists and matches this article.</td><td>Needs Verification</td><td>Web / Panel / App / Backend</td><td>Run the workflow with a test record.</td></tr><tr><td>Unconfirmed labels are marked for review.</td><td>Implemented</td><td>BookStack</td><td>Search for `[VERIFY:` before publishing.</td></tr></tbody></table>

## Verification checklist

- Confirm the exact menu item and action label.
- Test with a safe local or staging record.
- Confirm the result in the related admin, organizer, or attendee view.
- Update the status label after testing.

## Gaps / notes

- This is a first-pass article and needs live UI review.
- Do not publish as final policy until product decisions are confirmed.