Handle attendee disputes
Public help
Disputes can involve payment, refunds, duplicate scans, event changes, or entry decisions.
What to do
- Open the relevant LinkUp screen or admin tool.
- Review the current event, organizer, order, or Discover record.
- Follow the documented process only after confirming the live UI labels.
[VERIFY: confirm exact screen and action labels] - Record any gap before publishing this page publicly.
Expected LinkUp behavior
LinkUp should preserve records that help organizers and admins review disputes fairly.
Implementation status
| Expected behavior | Status | Surface | Manual check |
|---|---|---|---|
| The workflow exists and matches this article. | Needs Verification | Web / Panel / App / Backend | Run the workflow with a test record. |
| Unconfirmed labels are marked for review. | Implemented | BookStack | Search for [VERIFY: before publishing. |
Verification checklist
- Confirm the exact menu item and action label.
- Test with a safe local or staging record.
- Confirm the result in the related admin, organizer, or attendee view.
- Update the status label after testing.
Gaps / notes
- This is a first-pass article and needs live UI review.
- Do not publish as final policy until product decisions are confirmed.