Known issues and investigation backlog

Internal operations

Use this page to track known technical investigations and avoid overclaiming behavior in public help articles.

Current clarified items

• Google login email verification: Google-created accounts are treated as verified because Google verifies the email address. No separate LinkUp verification email is sent for Google login.
• Email and password signup: normal accounts may require a LinkUp verification email. If the user does not click the link, the account may remain unverified.
• Two-step checkout: the LinkUp fee and organizer ticket payment can be separate. A ticket is issued only after both steps are confirmed.
• Expired checkout: expired unpaid holds should not allow a stale purchase. The buyer may need a new order if the timer expires.

Items to keep watching

• Refund handling across provider-specific flows.
• Offline cash and bank-transfer confirmation behavior.
• Mobile app parity for checkout, tickets, and QR recovery.
• Inventory race behavior when multiple buyers attempt the last tickets.

Publishing rule

Public help pages should describe confirmed behavior only. If behavior differs by environment, keep sandbox details in internal operations pages.