Understand reservation hold times

Public help 
 
 Online checkout gives you a limited time to finish payment after tickets are held. 
 Offline cash or bank-transfer reservations can use an event-specific hold window. 
 Event-specific offline holds are limited by the platform maximum. 
 The checkout page shows the hold time that applies to the current event/reservation. 
 If the timer expires, the held tickets can be released for other attendees. 
 
 Verification evidence 
 Checkout Expiry , Offline Cash And Bank Transfer Browser Checkout Retest . 
 Website screenshot 
 Expired checkout notice after the website releases a previous ticket hold. 
 Last verified 
 Verified against the staging website on 2026-06-13. Mobile apps were not tested in this pass.