Understand refunds and event changes
Public help
Refunds depend on the event policy, payment method, and reason for the change.
- Check the event refund policy before buying.
- If the event is cancelled, wait for organizer or LinkUp instructions.
- If event details change, check whether the new details still work for you.
- Contact support with your order number if you need help.
Expected LinkUp behavior
LinkUp should preserve order history and support refund handling for eligible cases.
Implementation status
| Expected behavior | Status | Surface | Manual check |
|---|---|---|---|
| Feature behavior should match this article. | Needs Verification | Public web / User App / Backend | Run the article steps in a test account. |
| Unconfirmed labels are marked with verification notes. | Implemented | BookStack | Search this page for [VERIFY:. |
Verification checklist
- Run the steps with a test attendee.
- Confirm exact UI labels.
- Check any related admin/order record if the feature changes data.
Gaps / notes
- This is a starter article and needs live UI review before public publishing.