Get help at entry
Public help
Ask for help at the venue if your ticket cannot be scanned or found.
- Move out of the entry line if staff asks you to.
- Show your order confirmation, ticket email, or account screen.
- Confirm the event and ticket type.
- Ask door staff to contact the organizer or LinkUp support if needed.
Expected LinkUp behavior
LinkUp should support entry troubleshooting without allowing invalid or duplicate tickets through unchecked.
Implementation status
| Expected behavior | Status | Surface | Manual check |
|---|---|---|---|
| Feature behavior should match this article. | Needs Verification | Public web / User App / Backend | Run the article steps in a test account. |
| Unconfirmed labels are marked with verification notes. | Implemented | BookStack | Search this page for [VERIFY:. |
Verification checklist
- Run the steps with a test attendee.
- Confirm exact UI labels.
- Check any related admin/order record if the feature changes data.
Gaps / notes
- This is a starter article and needs live UI review before public publishing.